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UPI Dispute Redressal Mechanism

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UPI

  • Every end-user customer can raise a complaint with respect to a UPI transaction, on the PSP app / TPAP app.
  • End-user customer can select the relevant UPI transaction and raise a complaint in relation thereto
  • A complaint shall be first raised with the relevant TPAP in respect to all UPI related grievances / complaints of the end-user customers on-boarded by the PSP Bank / TPAP (if the UPI transaction is made through TPAP app). In case the complaint / grievance remains unresolved, the next level for escalation will be the PSP Bank, followed by the bank (where the end-user customer maintains its account) and NPCI, in the same order. After exercising these options, the end-user customer can approach the Banking Ombudsman and / or the Ombudsman for Digital Complaints, as the case may be.
  • The complaint can be raised for both the types of transactions i.e. fund transfer and merchant transactions
  • The end-user customer shall be kept communicated by the PSP / TPAP by means of updating the status of such end-user customer’s complaint on the relevant app itself
Complaint
Transaction

Please select the Nature of Transaction from drop down list

Required

Please select the issue from drop down list

Required

Provide brief about your issue. Not greater than 500 characters

Required

Please enter your 12-digit transaction reference number. E.g. 500112345678

Required

Please select your bank from drop down list

Required

Please capture rupee & paise separately in the box provided

Required

Please use the calendar to select the date

Required

Please enter your mail ID

Please enter valid email id
Submit

Note: Please ensure contact details provided are correct before submitting

Non-Transaction
Pin
  • Unable to set PIN
  • Blocked PIN
  • Exceed Pin Error

For PIN related issues, kindly reach out to your respective bank or connect with your application provider for further assistance. For issues pertaining to BHIM PIN, please click here.

Account
  • Unable to deregister
  • Unable to link account
  • Unable to change or remove account

For Account related issues, kindly reach out to your respective bank or connect with your application provider for further assistance. For account related issues pertaining to BHIM, please click here.

Registration
  • Device Binding
  • Mobile Registration Failed
  • OTP not received
  • Unable to login

For Registration related issues, kindly reach out to your respective bank or connect with your application provider for further assistance. For registration issues pertaining to BHIM, please click here.