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FAQs

UPI – PayNow Singapore (Remittance)
What is the UPI-PayNow linkage?

The UPI-PayNow linkage provides a convenient (24/7), real-time, secure, and convenient means for customers of participating banks and non-banking financial institutions (NFIs) to transfer funds across borders.

In essence, Singapore's PayNow and India's *Unified Payments Interface (UPI) users will be able to send money instantly and securely across the two countries.

  • A PayNow user of a participating bank/NFI in Singapore will be able to send money to a UPI user of a participating bank in India, and vice versa.
  • A Singapore PayNow user sending money to India will need to key in the recipient’s registered UPI identity.
  • An India UPI user sending money to Singapore will need to key in the recipient’s registered PayNow mobile number or Virtual Payment Address (VPA).
How can I transfer money from India to Singapore via mobile number or VPA?
  • First, log in to your bank’s net-banking or mobile banking account.
  • Go to Foreign Outward Remittance and agree with the terms (one-time activity).
  • Enter the beneficiary’s Singapore mobile number or VPA proxy (virtual payment address). E.g., +6512345678#XXXX
  • Follow the instructions, check the summary and submit the transaction.
Which are the participating banks and NFIs for foreign inward remittance (receiving money in India) ?

Beneficiary should have registered UPI ID for receiving inward remittance. Inward Remittance can be received by account holders of six Indian Participating Banks are in this program:

  • Axis Bank
  • DBS Bank Ind
  • ICICI Bank
  • Indian Bank
  • Indian Overseas Bank
  • State Bank of India

Two PayNow Singapore members are participating in this program:

  • DBS Bank
  • Liquid Group
Which are the participating banks/NFIs for foreign outward remittance (sending money to Singapore)?

Four Indian Banks are participating in this program for Outward Remittance:

  • ICICI Bank
  • Indian Bank
  • Indian Overseas bank
  • State Bank of India

Two PayNow Singapore members are participating in this program:

  • DBS Singapore
  • Liquid group
Will there be additional banks or NFIs participating in this linkage?

Further participants (banks/ NFIs) may be onboarded to offer services in this linkage.

What beneficiary details do I need, to transfer money to Singapore?

To transfer money to Singapore, you will need the recipient’s registered PayNow mobile number or Virtual Payment Address (VPA) of the beneficiary.

What if the Singapore recipient’s phone number is entered incorrectly?

Customer name associated with the mobile number / VPA will be displayed in masked format to verify.

Does the transfer happen only during banking hours?

The transaction can be processed 24x7, 365 days a year.

What do I need to do if my transaction is successful, and money is debited from my account, but the beneficiary doesn’t receive money?

In such a case, if the credit confirmation is not received due to technical reasons, the sender must approach the sender’s bank to raise the dispute. The amount will be refunded after verification.

How can I see my transaction history?

The option varies from bank to bank. Every transaction history can be viewed in the respective bank’s net-banking or mobile banking app.

Does an Indian customer need to have a bank account?

Indian customers must have a bank account that is active and eligible for accepting and sending cross-border payments.

Does the Indian beneficiary also have to register with PayNow Singapore to receive funds in India?

It is not required for the user in India to register with PayNow Singapore; however, they should have an active and eligible account with the participating Indian banks.

Does the Singapore beneficiary also have to register with UPI to receive funds in Singapore?

It is not required for the user in Singapore to register with UPI in India; however, they should have an active PayNow-registered account with PayNow Singapore participating banks and NFIs.

Can I cancel my payment after initiating the transaction?

As the payment happens in real time, there is no scope for cancelling once submitted.

What is the maximum amount of money that I can send and receive?

There is no limit on the number of transactions that a user can make per day.

However, there is a daily limit of SGD 1,000 or its equivalent in Indian rupees ("INR") for funds transfers made between users in Singapore and India, respectively. The limit is subject to change in the future.

How is this UPI-PayNow linkage different from the existing remittance market?

The user can send and receive cross-border payments in real time using their mobile number, VPA proxy, or UPI ID.

The receiver need not share his or her bank account details with the sender.

With this new PayNow-UPI linkage, customers from India and Singapore are able to send and receive cross-border funds easily and quickly, with just their mobile numbers / VPA proxies / UPI identities, in under 5 minutes and at competitive rates. There is no need to remember or note down the recipient’s bank name, account number and other banking details or wait for 1 to 2 days for the cross-border transfer to be completed.

Do I need to activate Inward Remittance option with the bank to receive money?

Please check the banks net banking/ mobile app.

How will the exchange rate be determined for sending funds?

The exchange rate will be determined by the participating banks used for initiating the transfer.

You will be able to see the applicable rate upfront before submitting the remittance.